Terms of service

 

Welcome to fearofgodq.shop.

These Terms of Service govern your access to and use of fearofgodq.shop, including browsing the website, creating an account, submitting information, placing an order and purchasing products from us.

Throughout these Terms, “we”, “us” and “our” refer to fearofgodq.shop. “You” and “your” refer to any visitor, customer or other person who accesses or uses the website.

By accessing the website or placing an order, you agree to these Terms of Service and the policies referred to in them. Please read these Terms carefully before using our website.

Nothing in these Terms excludes, restricts or replaces any statutory rights that cannot lawfully be excluded or restricted under applicable United Kingdom consumer law.

1. Contact Information

Questions concerning these Terms of Service may be sent to:

Website: fearofgodq.shop
Email: info@fearofgodq.shop

For order-related enquiries, please include your order number and the email address used during checkout.

2. Other Store Policies

The following policies form part of these Terms where applicable:

• Privacy Policy;

• Return and Refund Policy;

• Shipping Policy;

• Contact Information; and

• Any product-specific or promotional terms displayed before purchase.

Where there is a conflict between these Terms and a specific policy relating to an order, the provision that provides the greater mandatory protection to the consumer will apply where required by law.

3. Eligibility to Use the Website

By using this website or placing an order, you confirm that:

• You have the legal capacity to enter into a binding contract;

• The information you provide is accurate and complete;

• You are using the website for lawful purposes;

• You will comply with these Terms and applicable law; and

• You are authorised to use the payment method submitted during checkout.

Where you are under 18, you should use the website and place orders only with the involvement and permission of a parent or legal guardian.

We may refuse service or restrict access where reasonably necessary to protect customers, prevent fraud, comply with legal obligations or enforce these Terms.

4. Website Access

We aim to keep the website available and functioning properly. However, we do not guarantee that access will always be uninterrupted, secure or error-free.

We may temporarily suspend, restrict or modify access to all or part of the website for:

• Maintenance;

• Security updates;

• Technical problems;

• System upgrades;

• Changes to third-party services;

• Legal or regulatory requirements; or

• Circumstances outside our reasonable control.

We will make reasonable efforts to minimise disruption where practicable.

5. Customer Accounts

Certain website features may allow you to create a customer account.

You are responsible for:

• Providing accurate account information;

• Keeping your login credentials confidential;

• Preventing unauthorised access to your account;

• Updating your information when it changes; and

• Informing us promptly if you suspect unauthorised activity.

You must not share an account for fraudulent or unlawful purposes.

We may suspend or close an account where we reasonably believe that it:

• Has been compromised;

• Contains false information;

• Is being used fraudulently;

• Is being used to abuse store policies;

• Violates these Terms; or

• Creates a security or legal risk.

Closing an account does not automatically cancel an order that has already been accepted.

6. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, sizes, colours, prices and availability information are accurate.

However:

• Colours may appear differently depending on lighting, photography, screen settings and device type;

• Measurements may vary slightly because of manufacturing methods;

• Packaging may change without affecting the product;

• Minor design details may differ between production batches; and

• Product availability may change before an order is accepted.

Customers should review the complete product description, size information, available options and care instructions before placing an order.

A difference that results solely from normal screen variation, reasonable measurement tolerance or a non-material packaging update does not necessarily mean that a product is faulty or misdescribed.

Nothing in this section affects your rights where goods are not of satisfactory quality, not fit for purpose or not as described.

7. Product Availability

All products are subject to availability.

Placing an item in your shopping basket does not reserve it. A product may become unavailable before your order is accepted.

Where a product becomes unavailable after payment has been authorised or collected, we may:

• Contact you to offer a suitable alternative;

• Remove the unavailable item and refund the amount paid for it; or

• Cancel and refund the affected order.

We will not substitute a materially different product without your agreement.

8. Prices and Charges

Product prices are displayed on the website in the currency shown at the time of purchase.

Before you submit an order, checkout will display the total amount payable, including:

• Product prices;

• Applicable discounts;

• Delivery charges, where applicable;

• Taxes required to be included or collected; and

• Other mandatory charges known to us.

We will not add an undisclosed mandatory charge after you have submitted an order.

Prices and promotions may change at any time, but changes will not normally affect an order that has already been accepted.

Your payment provider may apply currency-conversion fees, foreign-transaction fees or other charges under its own terms. These charges are controlled by the payment provider and are not collected by fearofgodq.shop.

9. Pricing Errors

We take reasonable care to display accurate prices. However, errors may occasionally occur.

Where a pricing error is identified before an order is accepted, we may:

• Contact you and ask whether you wish to proceed at the correct price; or

• Reject the order and refund any payment already collected.

We will not charge a higher price without your express agreement.

Where a contract has already been formed, we will deal with any pricing error fairly and in accordance with applicable consumer law.

10. Placing an Order

Your order is an offer to purchase the products listed in the order under these Terms.

After an order is submitted, you may receive an automated acknowledgement. This confirms that we have received the order but does not necessarily mean that it has been accepted.

A contract for the purchase of products is formed when we send confirmation that the relevant products have been accepted for fulfilment or dispatched.

Where products from the same order are confirmed or dispatched separately, a separate contract may be formed for each confirmed group of products.

Please review your order carefully before submitting it.

11. Our Right to Decline an Order

We may decline or cancel an order before acceptance where reasonably necessary, including where:

• A product is unavailable;

• Payment cannot be authorised;

• Order information is incomplete or inaccurate;

• We cannot deliver to the supplied address;

• We reasonably suspect fraud or unauthorised payment;

• The order appears intended for unlawful activity;

• A pricing or product-information error is identified;

• Purchase limits have been exceeded;

• The order violates these Terms; or

• Accepting the order would breach a legal or regulatory obligation.

Where payment has already been collected for an order that we do not accept, the relevant amount will be refunded to the original payment method.

12. Order Changes and Cancellations Before Dispatch

To request an order change or cancellation, contact:

info@fearofgodq.shop

Please contact us as soon as possible and include your order number.

We will make reasonable efforts to accommodate the request. However, we cannot guarantee that an order can be changed or cancelled once it has entered processing, fulfilment or dispatch.

Where the order has already been dispatched, it may need to be returned in accordance with our Return and Refund Policy.

13. Payment

Available payment methods are displayed during checkout.

By submitting payment information, you confirm that:

• The information is accurate;

• You are authorised to use the selected payment method;

• Sufficient funds or credit are available; and

• The payment may be submitted to the relevant payment provider for authorisation and processing.

Payment services may be provided by Shopify Payments or other authorised third-party payment providers.

We do not normally receive or store complete payment card numbers or card security codes in readable form.

A payment provider may decline, delay or review a transaction under its own fraud prevention, authentication or regulatory procedures.

14. Payment Authorisation and Verification

We and our payment providers may carry out reasonable checks to:

• Confirm payment authorisation;

• Verify billing information;

• Prevent fraud;

• Comply with anti-fraud and security requirements;

• Investigate suspicious activity; and

• Protect customers and the store.

An order may be delayed or declined where payment cannot be verified.

We may contact you for additional information where reasonably necessary. You should not send complete payment card details or account passwords by email.

15. Promotions and Discount Codes

Promotions, discount codes and special offers are subject to any additional terms displayed with the promotion.

Unless expressly stated otherwise:

• A discount code may be used only once per eligible order;

• Discount codes cannot be exchanged for cash;

• Discounts cannot be applied retrospectively;

• Multiple discount codes cannot be combined;

• A promotion may be limited by product, customer, location or date;

• Returns may reduce or remove a discount where eligibility conditions are no longer met; and

• Promotional availability may be limited.

We may cancel or correct a promotion where it contains a genuine error, is used fraudulently or is abused in a manner inconsistent with its stated conditions.

Nothing in this section affects statutory rights.

16. Delivery

Orders are delivered in accordance with our Shipping Policy and the delivery information displayed during checkout.

Delivery dates are estimates unless we expressly agree to a fixed delivery deadline.

Delivery may be affected by:

• Carrier operations;

• Customs procedures;

• Public holidays;

• Severe weather;

• Transport disruption;

• Security checks;

• Incorrect address information;

• Failed delivery attempts; or

• Other circumstances outside our reasonable control.

Where a material delay occurs, we will provide available information and any remedy required by applicable law.

17. Delivery Information

You are responsible for providing a complete and accurate delivery address.

Before submitting an order, check:

• The recipient’s name;

• Building or house number;

• Street name;

• Town or city;

• Postcode;

• Country;

• Telephone number; and

• Email address.

Contact us promptly if you discover an error.

We cannot guarantee that an address can be changed once an order has entered processing or dispatch.

Reasonable additional costs caused by an incorrect or incomplete address, refusal of delivery or failure to collect a parcel may be charged or deducted from a refund where legally permitted.

18. Risk and Ownership

Risk of loss or damage normally passes to you when the products are physically delivered to:

• You;

• A person identified by you to receive the order; or

• A safe place or collection point expressly selected or authorised by you.

Where you independently arrange for a carrier that was not offered by us, risk may pass when the products are delivered to that carrier, to the extent permitted by law.

Ownership of the products passes to you after we have received full payment and the products have been delivered.

19. Split Shipments

An order may be delivered in more than one parcel.

Where products are dispatched separately:

• You may receive more than one tracking number;

• Parcels may arrive on different dates; and

• Separate dispatch confirmations may be sent.

Receiving only part of an order does not necessarily mean that the remaining items are missing.

Contact info@fearofgodq.shop if the available tracking information indicates that all parcels should have arrived but part of the order remains missing.

20. International Deliveries

Where international delivery is offered, the customer is responsible for reviewing the destination country’s import restrictions before ordering.

Depending on the delivery destination and the checkout arrangement, an order may be subject to:

• Import duties;

• Customs charges;

• Local taxes;

• Clearance fees; or

• Carrier administration charges.

Charges collected by us will be shown during checkout. Charges not collected by us may be payable to the relevant authority or carrier before delivery.

We do not control customs processing times or charges imposed independently by government authorities.

Nothing in this section permits us to withhold mandatory price information that must legally be disclosed before purchase.

21. Returns, Refunds and Exchanges

Returns, refunds, exchanges and cancellation requests are governed by our Return and Refund Policy and applicable consumer law.

Before returning a product, contact:

info@fearofgodq.shop

Do not return products to an address shown on the original parcel or shipping label unless that address has been confirmed by our customer service team as the authorised return location.

Returning a product without following the applicable instructions may delay identification and processing of the return.

22. Statutory Cancellation Rights

Customers purchasing online may have statutory cancellation rights.

The applicable procedures, time limits, return responsibilities and exclusions are explained in our Return and Refund Policy.

Nothing in these Terms limits any cancellation or refund right that cannot lawfully be excluded.

23. Faulty or Misdescribed Products

Goods supplied to consumers must comply with applicable legal requirements.

Contact info@fearofgodq.shop promptly if a product is:

• Faulty;

• Damaged on arrival;

• Incorrectly supplied;

• Not as described; or

• Not fit for its intended purpose.

Please include your order number, a description of the issue and reasonable supporting photographs where relevant.

Depending on the circumstances and applicable law, you may be entitled to a refund, repair, replacement or price reduction.

24. Customer Reviews and Submitted Content

Where the website permits reviews, photographs, comments or other submissions, you confirm that your content:

• Is accurate to the best of your knowledge;

• Relates to your genuine experience;

• Does not infringe another person’s rights;

• Does not contain unlawful, threatening or discriminatory material;

• Does not contain malicious software;

• Does not disclose another person’s private information without permission; and

• Is not submitted in exchange for an undisclosed benefit.

You retain ownership of your original content.

By submitting content for publication, you grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce, format and display that content for operating and promoting the website, subject to applicable privacy and consumer protection law.

We may moderate or remove content that violates these Terms, but we are not required to publish every submission.

25. Acceptable Use

You must not use the website:

• For unlawful or fraudulent activity;

• To infringe intellectual property rights;

• To submit false or misleading information;

• To impersonate another person;

• To distribute viruses or malicious code;

• To interfere with website security;

• To gain unauthorised access to systems or accounts;

• To scrape or extract data through unauthorised automated methods;

• To send spam or unsolicited commercial messages;

• To manipulate reviews or promotions;

• To make fraudulent purchases or returns; or

• To engage in conduct that may damage the website or other users.

We may restrict access where we reasonably believe these rules have been violated.

26. Intellectual Property

Unless otherwise stated, the website and its original content, including its layout, text, graphics, photographs, icons, design elements and software, are owned by or licensed to fearofgodq.shop and are protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial shopping purposes.

You must not, without lawful permission:

• Copy substantial website content;

• Republish product photographs;

• Modify or create derivative works;

• Remove copyright or trademark notices;

• Use content for misleading commercial purposes; or

• Represent our content as your own.

Nothing in these Terms transfers ownership of intellectual property to you.

27. Third-Party Brands and Independent Retailer Notice

Third-party product names, brand names, logos and trademarks remain the property of their respective owners.

Their appearance on the website is used only where legally permitted to identify or describe relevant products.

Unless expressly and accurately stated on the website, fearofgodq.shop does not claim to be affiliated with, sponsored by, endorsed by or officially connected with any third-party company or trademark owner whose name may be similar to the website’s domain name.

Nothing on the website should be interpreted as granting permission to use a third party’s intellectual property.

28. Third-Party Services and Links

The website may contain links to or integrations with services operated by third parties, including:

• Payment providers;

• Delivery providers;

• Social media platforms;

• Review services;

• Analytics providers; and

• Customer support tools.

Third-party services are governed by their own terms and privacy practices.

We are not responsible for the content, availability or independent conduct of a third-party service. However, this does not exclude responsibility that legally remains with us for performing our contract with you.

A link does not necessarily mean that we endorse the third party.

29. Privacy and Cookies

Our collection and use of personal information are explained in our Privacy Policy.

The website may use cookies and similar technologies for:

• Essential website functions;

• Security;

• Shopping basket and checkout functions;

• Customer preferences;

• Analytics; and

• Advertising.

Non-essential technologies will be managed through the available Cookie and privacy controls where consent is required.

30. Website Information

General website content is provided for shopping and informational purposes.

We make reasonable efforts to keep information accurate and current. However, general content should not be treated as professional, legal, medical or financial advice.

Product-specific information displayed at the time an order is placed forms part of the relevant purchase contract where applicable.

31. Our Responsibility to Consumers

We are responsible for losses that are a foreseeable result of our breach of these Terms or failure to use reasonable care and skill.

A loss is foreseeable where it was obvious that it might happen or where both parties knew that it might occur when the contract was formed.

We do not exclude or limit liability where doing so would be unlawful, including liability for:

• Death or personal injury caused by negligence;

• Fraud or fraudulent misrepresentation;

• Breach of statutory consumer rights;

• Defective products where liability cannot lawfully be excluded; or

• Any other matter for which liability cannot legally be limited.

32. Losses We Do Not Cover

Where you purchase as a consumer, products are supplied for private and domestic use.

We are not responsible for business losses arising from consumer purchases, including:

• Loss of profit;

• Loss of business;

• Loss of revenue;

• Loss of business opportunity; or

• Business interruption.

We are not responsible for losses caused entirely by:

• Your breach of these Terms;

• Inaccurate information provided by you;

• Unauthorised modification or misuse of a product;

• Failure to follow product care or safety instructions; or

• Events outside our reasonable control,

except where applicable law provides otherwise.

33. Events Outside Our Reasonable Control

We are not responsible for delay or failure caused by circumstances outside our reasonable control, such as:

• Natural disasters;

• Severe weather;

• Fire or flooding;

• War, terrorism or civil disturbance;

• Epidemics or public-health restrictions;

• Government action;

• Customs delays;

• Labour disputes;

• Transport disruption;

• Carrier failure;

• Utility or communications failures; or

• Major cyber incidents not caused by our failure to use reasonable security measures.

We will take reasonable steps to reduce the effect of the event and resume performance when practicable.

Where a delay becomes substantial, you may have the right to cancel the affected order and receive an appropriate refund.

34. Fraudulent Activity and Policy Abuse

We may investigate orders, accounts or returns where we reasonably suspect:

• Payment fraud;

• Identity theft;

• Account misuse;

• Return substitution;

• Deliberate product damage;

• False delivery claims;

• Promotion abuse; or

• Repeated misuse of customer policies.

We may suspend an account, decline an order or refuse a voluntary benefit where reasonable and lawful.

We will not use this section to deny a consumer a statutory right or remedy.

35. Changes to These Terms

We may update these Terms to reflect changes in:

• Our services;

• Website functionality;

• Business operations;

• Payment or delivery arrangements;

• Legal requirements; or

• Security practices.

The updated Terms will be published on fearofgodq.shop with a revised “Last updated” date.

Changes will apply to future website use and future orders. The terms applying to an accepted order will normally be those in effect when that order was placed, unless a change is required by law or expressly agreed with you.

36. Transfer of Rights

We may transfer our rights or obligations under these Terms as part of a business transfer, restructuring or service arrangement, provided that the transfer does not reduce your statutory rights.

You may transfer your rights under a purchase contract where legally permitted or with our written agreement.

37. Severability

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be applied to the greatest extent legally permitted or removed where necessary.

The remaining provisions will continue in effect.

38. No Waiver

Where we delay or fail to enforce a provision of these Terms, this does not mean that we permanently waive our right to enforce it.

Any waiver applies only to the specific circumstances in which it is given.

39. Entire Agreement

These Terms, together with the policies and information expressly incorporated into them, constitute the agreement between you and fearofgodq.shop concerning use of the website and purchases made through it.

Nothing in this section excludes liability for fraud or prevents reliance on information that legally forms part of a consumer contract.

40. Third-Party Rights

Unless expressly stated otherwise, a person who is not a party to a contract formed under these Terms has no right to enforce it.

This provision does not affect any right or remedy that exists independently under applicable law.

41. Governing Law and Courts

Where you are a consumer residing in the United Kingdom, these Terms are governed by the law applicable in the part of the United Kingdom in which you reside.

Consumers residing in:

• England or Wales may bring proceedings in the courts of England and Wales;

• Scotland may bring proceedings in the Scottish courts; and

• Northern Ireland may bring proceedings in the courts of Northern Ireland.

Consumers may also benefit from mandatory legal protections in the country where they normally reside.

Nothing in this section restricts a consumer’s right to bring proceedings in a court that has jurisdiction under applicable law.

42. Complaints and Dispute Resolution

Should you have a complaint, contact:

info@fearofgodq.shop

Please provide:

• Your order number;

• A description of the issue;

• Relevant dates;

• Supporting evidence where appropriate; and

• The outcome you are seeking.

We will review the complaint and make reasonable efforts to resolve it directly.

Where a dispute cannot be resolved, either party may pursue any court, alternative dispute resolution or other remedy available under applicable law.

43. Contact Us

For questions about these Terms of Service, an order or your consumer rights, contact:

Website: fearofgodq.shop
Email: info@fearofgodq.shop